Careers | CrownPeak

As the market leader in SaaS Web Content Management (WCM) and Optimization (WCO) solutions, CrownPeak is a continuously expanding organization that requires talented and innovative individuals to join its team. The experts at CrownPeak aim for excellence in products, solutions, and customer service. CrownPeak employees are skilled and knowledgeable professionals with the best education, IT certifications and experience.

CrownPeak offers competitive salaries with comprehensive benefits packages, and is an Equal Opportunity Employer.

Please send your resumes to info@crownpeak.com.

COMPENSATION

CrownPeak pays competitive wages based on requisite experience and skills, and offers equity. The company has a 401(k) retirement plan, a bonus plan, paid vacation and personal time, as well as health, dental, vision disability and life insurance.

ENVIRONMENT, CULTURE AND LOCATION

CrownPeak is located in Los Angeles, California. We have a casual but professional environment with a focus on exceptional client service and strong business ethics. This position is based in Los Angeles and will occasionally require travel to customer locations within the US. Travel is not typically expected to exceed 10%.

COMPANY PHILOSOPHY

We believe that our customers should get everything required to manage large and sophisticated web sites economically, and with great service. By “everything”, we mean the hardware, software, bandwidth, and personnel.
We believe that content management, search, web hosting, analytics, e-mail, and related web site management services should be easy to buy, easy to get working, easy to use, and easy to modify over time.
We believe that our customers are entitled to a customized interface, to reflect their specific business requirements and their customer's needs.
We believe that our customers deserve a dedicated customer service representative who is not a technician, but rather an extension of our customer’s web team.
We believe that our customer’s technical team should have the same access to our systems for configuration and customization that our development teams have.

Solution Architect

Location: London, England

Position Description
CrownPeak is seeking Solutions Architects to work with our Content Management System to maximizing the value of customer implementations. Our Solution Architects possess an in depth knowledge of our software capabilities, as well as bringing expertise of content management, and packaged integration to the table to ensure customers are full utilizing the power that our solution brings. Solution Architects work directly with customers to assess their current environment, and make recommended implementation plans, including a focus on technical/functional phasing and integrations.

CrownPeak looks beyond just required technical competencies in its employees and concentrates on also attracting candidates with three key characteristics: intelligent, hard working and friendly. We don’t compromise on these. So, if you like web sites and web technologies, making clients extremely happy, and enjoy working with smart folks in a diverse role, this is the job for you.

Position Responsibilities

Work directly with customers to assess their current technical and business environment and objectives in order to make recommendations on approach for our software implementation.
Work on multiple concurrent customer engagements through planning and implementation phases.
Become product SME, and a source of expertise on how to integrate our products with external and web systems and services to fully capitalize on product capabilities.

Qualifications

8+ years as a Software/Integration Architect for a software product, ideally with some experience with SaaS, WCM, CMS or related applications.
Experience working on multiple concurrent implementations.
Strong understanding of web-based applications, APIs, integration and content-driven software.
Client facing experience – consulting, professional services arm of a software company or related client-facing skills.

Senior Content Management System Consultant

Location: London, England

Position Description

CrownPeak is seeking experienced Content Management System (“CMS”) developers. As a Software as a Service (“SaaS”) company, CrownPeak offers its clients world-class CMS and Search applications as fully managed applications. Our CMS Developers are responsible for implementing and customizing our CMS. In this role, you will design and build CMS templates using different technologies, enable the integration of client-side and server-side code, apply best practices in user experience and web development, train end users and administrators, provide ongoing support and enhancements to the client's solution, and work directly with our clients to improve and adjust the CMS and related technologies over time. This is a challenging and exciting role because it provides varying opportunities in different industries to provide creative business solutions utilizing different technologies, all while working in a positive, collaborative team-oriented environment.

Position Responsibilities

Lead Web Solution Projects for Customers using CrownPeak Technology
Provide End-User Support to customers using CrownPeak Technology
Develop CMS templates using C#, HTML, JavaScript, CSS and CrownPeak API routines
Create business rules and workflows for creating, managing and publishing web content
Work with the CrownPeak team to understand and document client functional requirements
Train end-users and developers on CMS usage
Contribute to creation of CMS documentation and product improvements
Integrate search, analytics, CRM and e-mail campaign management products into the solution
Coordinate and lead work with internal teams

Qualifications

Expert HTML, JavaScript, CSS skills
6 - 8 years proven experience in building and managing large, complex web sites and/or web applications in a Professional Services organization, or in a Digital Sustaining Engineering organization.
Strong scripting language skills, ideally with multiple languages (e.g. ASP.Net/C#, PHP, JS)
Good understanding of Information Architecture and related content management principles
Working knowledge of web site related technologies, including web servers/hosting, internet protocols and other standards (e.g. FTP, SFTP, XML, etc.)
Experience with integrating 3rd party solutions, (e.g. blog software, banner ad management, analytics, site search, e-mail campaign management, and e-commerce solutions)
Familiarity with basic content management system concepts (e.g. document workflow, creation of input forms, as well as administration of groups, access control lists and permissions)
Large company, web design firm, or other consulting experience a strong plus
Strong written and verbal communication skills a must
Excellent teamwork skills and proven experience working in teams

Managing Consultant

Location: Los Angeles, CA

Position Description

The Managing Consultant is responsible for recruiting, managing and career development of the CrownPeak professional services organization. The professional services staff customizes and integrates the CrownPeak products for its client base. The Managing Consultant is responsible for managing and maintaining the estimating model, delivery methodology and artifacts, ensuring quality services delivery in all consulting engagements, assigning staff to projects, and managing relationships with the customer base.

Objectives

Manage, codify and improve quality in services delivery
Maintain high customer retention
Scale the services organization profitably
Optimize and standardize service pack offerings
Improve training and methodology continually
Grow value per customer through upsell opportunities
Support new customer sales

Duties

Manage services resources
Manage and support existing accounts with retention and growth as objectives
Coordinate with sales management for scope development and pricing
Manage relationships and solve problems with key accounts
Promote methodological best practices and knowledge sharing
Create improved training programs for implementation and support
Contract and manage third-party development resources
Develop and maintain world-class consulting process and personnel
Meet professional services revenue and profit quotas through management of team utilization and average billing rates.

Qualifications/ Characteristics

8-10 years of consulting experience including at the national level
Experience managing teams and large projects, as well as developing consultants careers
3-5 years experience managing operations of a services organization
Prior experience in systems integration consulting or software vendor services
Demonstrated ability to grow and manage the technical personnel and process associated with enterprise software delivery
Very strong knowledge of web sites, web marketing, and web site management technologies
Strong business acumen, including the ability to think strategically
Very strong oral, presentation, and written communication skills
Must be open to 50% travel, but 25% is expected
SaaS, WCM, CMS or related are all big plusses